GENERAL QUESTIONS.
how do we CONTACT you?
By Phone [call or text], Email, Social Media Inboxes or Stop on by! You can find all contact information here: CONTACT US
what are your business HOURS?
Stephenville, TX [CST]
MON 9-4
TUE 9-4
WED 9-4
THR 9-4
FRI 9-3 [typically close early]
SAT & SUN = CLOSED
how do we sign up for TEXT ALERTS?
TEXT alerts are reserved for active wholesale customers only - if you can an account, you can sign up!
TEXT the word: 2fly
to the NUMBER: 844-799-0415
when are the NEW drops?
we have a NEW release EVERY WEEK - sometimes TWICE a week!
Next Drop = EVERY Monday @ 10:22am
you can check all our latest drops in the NEW ARRIVALS collection - it's updated weekly.
can we us your PHOTOS?
YES, yes you can... BUT you must not remove or alter the photograph and watermark in anyway. While using our photos is easy, we DO encourage you to take your own!
HOW TO DOWNLOAD:
DESKTOP: *right click & [save image as]
PHONE: click to enlarge image - hold down finger *pop up - [save in photos]
SCREENSHOTS: we do not recommend this method - it distorts the quality of the image.
WHOLESALE ACCOUNT
QUESTIONS.
how can i download my INVOICES?
first go to your "ACCOUNT INFO" and then go to "ORDERS" and you will then find all your orders. GO to the specific order and to the right of the "BUY AGAIN" button there will be another button "DOWNLOAD INVOICE" there you can click and download your PDF invoice.
how can i change my ADDRESS on my account?
go to your "ACCOUNT INFO" and scroll down to "SHIPPING ADDRESS" and you can change shipping address.
if your still having issues:
Please EMAIL [email@2flyco.com] or CALL [254-964-7722] with this request!
how can i view my orders?
once logged in you can view your "ACCOUNT DASHBOARD" under the WHOLESALE menu. from there you will find "ORDERS". you can view, download invoices, and check status of all your orders.
*NOTE* if you ordered from FAIRE they won't show up on your account.
what if i need to add a second location to my account?
if needing to ADD another location and not just update address give us a text/call @ 254.964.7722 and we can get that added.
how do i add/change card info on my account?
you will first go to "ACCOUNT DASHBOARD" then select "ACCOUNT INFO" scroll down to "PAYMENT METHODS" and you can edit/add your card info.
ORDERING QUESTIONS.
how can i ADD something to my order?
welp. we ship fast. BUTT if we haven't yet, we can ADD ON - HOWEVER< since this is a TIME SENSITIVE issue - please CALL! [254-964-7722]
can i order JUST ONE of something?
Sure thing! We are OPEN PACKS - However, please refrain from doing this multiple times in the same size. Our system is set up to flag these orders. If we feel you are ordering for personal use - we will need to confirm that you are selling them by requesting proof of purchase/sales documents from you.
where can i find the product MEASUREMENTS?
DROPDOWN box on the side of the product will give you FABRIC CONTENT and measurements for NON clothing items.
If you still are having questions -- please text us 254.964.7722
will you RESTOCK items that sold out?
we do our best to meet the demands of all 2 FLY CO products.
IF we decide to RESTOCK - we will place a RESTOCKING banner on the product and provide a ETA
IF you want to REQUEST a restock - please join our FB WHOLESALE GROUP and request a restock on the RESTOCK REQUEST thread! HERE and request a restock on the RESTOCK REQUEST thread! The more demand - the more likely we will try to make it happen.
SHIPPING QUESTIONS.
what is your [turn around time] at?
lightning fast. ALL items on our website are IN STOCK and READY TO SHIP.
we typically operate on a less than 24 hours for processing and pulling orders. If we are at HIGH VOLUME we will ensure to have an announcement on our website.
i need an order QUICKLY, can you do that?
YUP! We offer expedited shipping options. If you select one of these options at check out - PLEASE CALL to notify warehouse and they can ensure it moves up to the front of the PULL QUEUE and gets handled properly [254-964-7722]
what if UPS loses my order?
it happens. We will help to open up a claim with the carrier you chose and IF we can, we will go ahead at get another package shipped out for you. Please report these issues by filling out our CLAIM FORM HERE