POLICIES
RETURNS: 30% RESTOCKING FEE & return shipping costs will be paid by customer - MUST be approved prior to shipping item(s) back to warehouse. For approval please file a claim by logging into your 2 FLY CO account on www.2FLYCO.com and accessing the form under the tab CLAIM FORM.
EXCHANGES: Stock will NOT be held for exchanges. 30% RESTOCKING FEE + all additional shipping charges paid for by customer. MUST be approved prior to sending item(s) back to warehouse. For approval please file a claim by accessing the form under the tab CLAIM FORM.
DAMAGES/MANUFACTURING ERRORS: please file a claim by accessing the form under the tab CLAIM FORM. ALL damage claims will need to have a photo attached for review. ALL CLAIMS MUST BE SUBMITTED WITHIN 7 DAYS OF RECEIVING THE ORDER [we will determine your delivery date by using the tracking number on the order]. ALL damage claims submitted after the 7 days will be declined. We ask that you look over all inventory immediately upon receiving. The following guidelines are set for our claims representative: a. x% discount given via store credit for product deemed still able to be sold at a discount [or] b. full store credit issued on products that are deemed NON sellable. [option b.] could require further proof that these items were disposed of properly and not sold at a discount. We also hold the right to send return shipping label to obtain these damages for our own disposal and can hold store credit until these goods are received.
MISSING ITEMS: please file a claim by accessing the form under the tab CLAIM FORM. ALL MISSING ITEMS CLAIMS MUST BE PLACED WITHIN 7 DAYS OF RECEIVING YOUR ORDER [we will determine the date you received the order by using the tracking number]. ALL claims submitted after the 7 days will be declined. Please double and triple check your order before submitting a claim for missing items.
MISSING PACKAGES: please file a claim by accessing the form under the tab CLAIM FORM. ALL MISSING packages must be brought to our attention within 10 days of placing your order. Once a package leaves our warehouse, our carriers take the responsibility. We ask that you file your own claim through their websites and we will also follow up on our end to obtain more information. Depending on circumstances, we will take care of our customers on a case by case basis. Failure to provide the correct shipping address at the time of checkout or stolen at time of delivery could result in a situation that is out of our hands. Please ensure your address is correct prior to completing your purchase.
STORE CREDIT: if you receive store credit for any reason, it must be used within 12 months of being issued. If not used within that time frame, you will be forfeiting your credit and it will fall off of your account. Your store credit will typically apply to your following order automatically and you can check your store credit status by accessing the MY ACCOUNT tab. VEIW DETAILS will provide you with more information on which order this store credit applied too.
More Thangs.
MSRP: you must AT LEAST double your wholesale price for 30 DAYS before discounting. MSRP will be noted in the description of each of the products when you place your order - by purchasing these products you agree to sell at MSRP online and IN STORE. We ENCOURAGE you to charge MORE than double but charging any less than DOUBLE in the 30 day time frame will be an automatic termination of your account. MSRP = Manufacture Suggested Retail Pricing. If you feel that another retailer is NOT following our guidelines please report them using our CLAIM FORM.
TRACKING #: you can access your tracking information for ALL ORDERS by clicking MY ACCOUNT when logging into the website. VEIW DETAILS and tracking will be provided. PLEASE NOTE: if your order shipped in multiple boxes, only ONE tracking may be displayed.
PRE-SELL: WE DO NOT hold responsibility for merchandise you have PRE-SOLD to customers and we can not FULFILL. Mistakes with your order can happen, and while we do our best to quickly resolve order mix ups - we can not expedite due to PRE-SOLD circumstances. Please use caution when practicing this type of business. While we allow it, we do not encourage it. This rule can be changed at any time if we feel like the pre-order method is decreasing the value of the brand.
FINAL SALE: Products reduced to SALE prices are FINAL SALE. Please read ALL descriptions as you will not have the option to return or exchange these items.
ZIP CODE PROTECTION: 2 FLY CO. does not offer ZIP CODE protection.
RETAIL: 2 FLY CO. holds the right to sell our merchandise at RETAIL prices. Will we do this? probably not - BUT we would like to keep the option available for products that need to move. RETAILERS carrying our line will always take TOP priority and we will ensure there is not a conflict of interest here before proceeding.
PHOTOS: we allow our retailers to use our professional photos. However, we require that the 2 FLY LOGO remain intact. If you are in violation of removing our logo from our photos, we reserve the right to deactivate your account without notice. We also ENCOURAGE you to restyle our products and take your own branded photos! If you choose, you can download high resolution photos here: https://photos.app.goo.gl/tG9L97rVyhrvNjSt5
ORDER MINIMUM: $100 [ and could see an increase to $200 by 2023 ] if you are in need of a special order item for a customer as a RESTOCK and have already previously purchased 4 o that item, we will accept orders below that minimum by phone or email and can only be pushed through by our team as approved.
QTY MINIMUM: We DO NOT require you to order 4+ pieces of one item. HOWEVER, we do encourage it. We have integrated discounts given when ordering 4+ or more [clothing] & 2+ or more [home/gift] - please see each product for details. If you have already ordered 4+ and are returning to place an order of just 1 [for a customer] - you may receive your discount again - please place order - and then you will just need to contact us via claim form/email/call/text to get your store credit issued for the difference.
RIGHT TO REFUSE: 2 FLY CO. holds the right to refuse business to anyone. This includes, but is not limited to, NOT abiding by laws set forth for RESELL PERMITS, TAX ID NUMBERS, or running business in a way that could effect the success of our BRAND.
REGISTRATION: We require a photo copy of your RESELLERS permit given to you by your STATE. Your Name and Business Name on the document must MATCH the name of the account created with 2 FLY CO. We hold the right to inspect and research the authenticity of all documents you provide.